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SUPPORT

FAQ

Provide customized services according to customer needs
Ask
Are you trading company or factory?
Answer:

We are professional factory with over 17 years manufacturing experience in metal cutting tools industry, so you can get direct manufacturing price.

Ask
Does your factory accept customization?
Answer:

Yes, standard and non-standard products can be provided according to your requirements, OEM service is also available with your logo and brand.

Ask
How about the lead time?
Answer:

We keep sufficient stock for normal spec which will be shipped within 2 days once order is confirmed.

It will take 15-20 working days for new production for customized orders. 


Ask
Do you provide carbide inserts?
Answer:

Yes, we are also working closely with international brand company, such as Mitsubishi,Hitachi,Toshiba,Duracarb,Sumitomo, Sandvik, etc. Meanwhile our SUKEN brand insert is also exported to more than 20 countries.


Ask
Do you deal with the international trade?
Answer:

Yes, we over 15 years of practical international experiences ensure us built up a long term corporation with our customers, promised by production management,quality control,delivery assurance and after sale service. 


Ask
Does your factory have technicians to provide supporting services?
Answer:

Suken Technology has been focusing on the research and development of CNC tools for 17 years, with rich technology accumulation, 7*24 hours of pre-sales and after-sales consultation, to provide customers with complete tool solutions.

Ask
What are the advantages of being your agent?
Answer:

Suken factory can provide one-stop tool supplying, full product inspection, stable quality and high cost performance;

Agent customers enjoy the strong support of the manufacturer's regional protection, customer source drainage, market promotion and local customer development.